Employee Support Services

1. Implemented an end-to-end solution to enhance employee support in HR, Payroll, and Finance, resulting in reduced support queries and improved overall employee satisfaction.

2. Developed a self-serve solution that reduced direct engagement with support teams and provided personalised policy guidance to employees based on data in their records.

3. Implemented a system solution to efficiently manage employee relations cases, providing real-time insights on case status and reducing average case resolution times.

4. Additionally, designed and implemented chatbot conversations to automate support interactions and provide timely assistance to employees. These chatbots access and provide employee data, streamlining support and enhancing the overall experience.