Boosting Agent Efficiency with Mass Updates

Nizam Mogal

Enterprise Applications Architect | Oracle ACE Pro

Update Multiple Help Desk Requests Simultaneously

Help Desk agents can update multiple help desk requests simultaneously. For instance, as a level 0 support agent, you may identify few requests that should be assigned to a specialist.

How to do it?

Step 1: Select Help Desk Requests that you want to update and Click update.

Step 2: Chose the data element that you want to update and specify the value. Click Submit.

Other Help Desk information that can be updated simultaneously:

Wrap Up

Begin unlocking features of Oracle HR Help Desk in the Redwood Experience to enhance the efficiency of HR support teams and reap the benefits as our clients do.

For more information or assistance with unlocking features in Oracle Redwood HR Help Desk, feel free to contact Nizam Mogal, via email at nizam.mogal@ismartapps.io or submit an enquiry using our contact us form.

Keep an eye on our website for additional helpful blog articles like this.

Nizam Mogal
Enterprise Applications Architect | Oracle ACE Pro

Nizam Mogal
Enterprise Applications
Architect | Oracle ACE Pro

With over 20 years of global experience as an applications architect and consultant, Nizam specialises in enhancing employee, student, and customer experiences while streamlining business operations through Oracle products.

Nizam has a successful track record of implementing Oracle Fusion Help Desk, covering both the Redwood and Classic versions, for HR and Finance in global enterprises.

Leveraging his profound expertise in Oracle technology, Nizam brings invaluable insights and experience to ensure a seamless and successful implementation that aligns with your organisation’s unique needs.

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