Employee Engagement Case Study | Oracle Cloud Applications

Leading Global University | UK

Transformed Employee Support through a unified experience across HR, Finance, and Supply Chain using Oracle Cloud Applications

Services Provided

A globally renowned UK-based university with over 15,000 workforce, delivering world-class education and research.

The University sought to operational efficiency and enhance user experience across HR, Finance, and Supply Chain through the implementation of Oracle Fusion Cloud Applications.

Our role involved the implementation of Oracle HCM and CX Cloud applications, Help Desk and Intelligent Advisor, establishing a unified support framework across multiple business functions.

The objective was to design and deploy a streamlined employee support model across HR, Finance, and Supply Chain — reducing reliance on email-based support, eliminating paper-based forms, and enabling structured case management and guided self-service for policy-related enquiries.

01. Paper-Based Inefficiencies in HR Payroll

Traditional paper-based forms used for manage diverse requests in HR and Payroll processes resulting in data inaccuracies and time-consuming.

02. Email as the Primary Channel for Employee Support

Excessive reliance on email as the primary support channel, causing communication inefficiencies and potential delays in response times.

03. Limitations in Policy Disseminate

Conventional approach to disseminate policy information lacking the ability to determine policy outcomes for colleagues' circumstances.

04. Inefficiencies in Employee Relations Case Management

Dependence on spreadsheets and emails for employee relations case management results in limitations in tracking and managing cases efficiently.

01. Optimised Employee Support in HR, Payroll, and Finance

Implemented a holistic solution to enhance HR, Payroll, and Finance support for employees and facilitate efficient service request management utilising Help Desk apps within Oracle Cloud.

02. Streamlining Diverse HR and Payroll Requests

Extended Oracle Help Desk apps to handle various requests such as amendments and cancellations of terminations. These extensions standardised request management, transitioning away from paper-based forms.

03. Accounts Payables and Receivables Optimisation

Developed a system solution to streamline Accounts Payable and Receivable requests, enhancing process efficiency and user experience. This solution involved integrating Oracle Cloud apps: HCM, ERP, and Fusion Service along with approval processing, refining workflows.

04. Individualised HR Policy Support

Designed a self-serve solution offering personalised guidance to colleagues on HR policies, facilitating a shift from traditional policy dissemination. This innovative approach streamlines policy access, reduces direct engagement with HR teams.

05. Efficient Employee Relations Case Management

Optimised employee relations case management by replacing reliance on spreadsheets. This involved developing forms for capturing case data and creating standardised activity plans, providing real-time insights and expediting resolutions.

Prestigious UK-Based Global University

Delivered Redwood applications to streamline HR operations and optimise licensing.

Prestigious UK-Based Global University

Delivered Redwood applications to streamline HR operations and optimise licensing.

Leading Global University | UK

Customer Profile

Customer Profile

A globally renowned UK-based university with over 15,000 workforce, delivering world-class education and research.

The Project

The Project

The Challenges

The Challenges

01.

Paper-Based Inefficiencies in HR Payroll

Traditional paper-based forms used for manage diverse requests in HR and Payroll processes resulting in data inaccuracies and time-consuming.

02.

Email as the Primary Channel for Employee Support

Excessive reliance on email as the primary support channel, causing communication inefficiencies and potential delays in response times.

03.

Limitations in Policy Disseminate

Conventional approach to disseminate policy information lacking the ability to determine policy outcomes for colleagues' circumstances.

04.

Inefficiencies in Employee Relations Case Management

Dependence on spreadsheets and emails for employee relations case management results in limitations in tracking and managing cases efficiently.

What We Delivered

What We Delivered

01.

Optimised Employee Support in HR, Payroll, and Finance

Implemented a holistic solution to enhance HR, Payroll, and Finance support for employees and facilitate efficient service request management utilising Help Desk apps within Oracle Cloud.

02.

Streamlining Diverse HR and Payroll Requests

Extended Oracle Help Desk apps to handle various requests such as amendments and cancellations of terminations. These extensions standardised request management, transitioning away from paper-based forms.

03.

Accounts Payables and Receivables Optimisation

Developed a system solution to streamline Accounts Payable and Receivable requests, enhancing process efficiency and user experience. This solution involved integrating Oracle Cloud apps: HCM, ERP, and Fusion Service along with approval processing, refining workflows.

04.

Individualised HR Policy Support

Designed a self-serve solution offering personalised guidance to colleagues on HR policies, facilitating a shift from traditional policy dissemination. This innovative approach streamlines policy access, reduces direct engagement with HR teams.

05.

Efficient Employee Relations Case Management

Optimised employee relations case management by replacing reliance on spreadsheets. This involved developing forms for capturing case data and creating standardised activity plans, providing real-time insights and expediting resolutions.

See also

Prestigious UK-Based Global University

Prestigious UK-Based Global University

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