Oracle HR Help Desk Implementation Case Study

UK-Based Social Sector Organisation

Elevated HR service delivery and employee relations with Oracle HR Help Desk

Services Provided

A UK-based social sector organisation operating across more than 40 regions and employing over 20,000 people nationwide.

As part of a broader HR transformation programme, the client sought to modernise HR support model using Oracle Fusion Cloud Applications.

We implemented Oracle HR Help Desk to streamline HR and Payroll support for employees. The solution enabled consistent handling of employee queries, improved visibility of service performance, and strengthened governance over employee relations processes.

01. Email-Centric Employee Support in HR and Payroll

Email was the primary channel for support, leading to communication inefficiencies and potential delays in response times.

02. Spreadsheets for Employee Relations Case Management

Reliance on spreadsheets and emails for employee relations case management, causing limitations in tracking and managing cases efficiently.

01. Employee Support Enhancement

Implemented Oracle HR and Payroll Help Desk solution, transitioning away from legacy email-based support and embracing self-service options for accessing information via knowledge base and prompt support through web service requests.

02. Efficient Case Management System

Streamlined employee relations cases comprehensive case-capturing forms and standardised action plans. Our solution for case capturing and tracking provided real-time insights aiding in faster resolutions.

British Media Enterprise with Global Operations

Modernised HR and Payroll support with Oracle HCM Cloud.

British Media Enterprise with Global Operations

Modernised HR and Payroll support with Oracle HCM Cloud.

UK-Based Social Sector Organisation

Customer Profile

Customer Profile

A UK-based social sector organisation operating across more than 40 regions and employing over 20,000 people nationwide.

The Project

The Project

The Challenges

The Challenges

01.

Email-Centric Employee Support in HR and Payroll

Email was the primary channel for support, leading to communication inefficiencies and potential delays in response times.

02.

Spreadsheets for Employee Relations Case Management

Reliance on spreadsheets and emails for employee relations case management, causing limitations in tracking and managing cases efficiently.

What We Delivered

What We Delivered

01.

Employee Support Enhancement

Implemented Oracle HR and Payroll Help Desk solution, transitioning away from legacy email-based support and embracing self-service options for accessing information via knowledge base and prompt support through web service requests.

02.

Efficient Case Management System

Streamlined employee relations cases comprehensive case-capturing forms and standardised action plans. Our solution for case capturing and tracking provided real-time insights aiding in faster resolutions.

See also

British Media Enterprise with Global Operations

British Media Enterprise with Global Operations

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