Enhance employee experience, relieve your HR and Finance teams.
Simplify employee relations case management.
Help Desk empowers employees with seamless request, enquiry submission via email, web, chat, ensuring accessible support. Integrate Slack, Microsoft Teams, customise options to fit your needs.
Help Desk features a dynamic queue system enabling assignment rules based on the criteria like functional area or topic, ensuring organised request management. Requests can also be assigned to available agents for efficient handling.
Enhance collaboration with timely notifications. Efficiently track requests with customisable statuses. Automate updates for resolution and closure using standard configurations or advanced Groovy scripts.
Simplify case management with a dedicated application for employee relations cases. Organise extensive information seamlessly throughout the case lifecycle, with controlled access. Gain real-time insights and reduce resolution times.
Redwood Help Desk provides the flexibility to expand. We assisted clients in extending the Help Desk to efficiently manage diverse HR, Payroll, and Finance requests, including flexible working arrangements, customer record amendments, and more.
Redwood Help Desk features a robust knowledge base for quick access to answers. Employees can easily search through articles and past requests, all in one place. The system also suggests most relevant articles based on queries, boosting support team efficiency.
Implemented a comprehensive solution, enhancing HR, Payroll, and Finance support, resulting in minimal engagement with support teams and increased employee satisfaction.
Client
testimonials
Adam Davidson
Head of People Services, ITV UK
Proven Expertise
Implemented Classic and Redwood Help Desk for HR, Payroll, Finance.
In-depth Product
Knowledge
With profound understanding of Oracle Help Desk applied to diverse HR and Finance settings—we help you maximise its usage to achieve your business goals.
Cost-Effective Services
Utilising our expertise and adaptable client engagement models—we deliver cost-effective implementation and managed services.
Allow us to contact you!
2 West Regent Street, Glasgow,
G2 1RW, Scotland, UK
Company Number: SC674943
VAT Number: 366293863
4-59, Big Mosque Street,
Rompicherla,
Chittoor, Andhra Pradesh, India
