Beyond the Ticketing Tool: Unlocking Oracle Help Desk for HR & Payroll

Live Demo Webinar

7 May 2026

12:00 PM - 12:45 PM ET

12:00 PM - 12:45 PM ET | 5:00 PM - 5:45 PM GMT

Most organisations use Oracle Help Desk for general HR and Payroll enquiries — raise a ticket, track it, close it. But Oracle Help Desk is capable of far more than that. With the right configuration and Redwood extensions, it becomes a powerful platform for managing complex HR and Payroll processes — structured, automated, and auditable from end to end.

Join us for a practical demonstration showcasing real-world examples of Oracle Help Desk extended beyond ticketing — and see what is possible for your HR and Payroll operations.

See real-world examples, including:

01.
Managing work arrangement changes efficiently

02.
Reversing terminations effectively

03.
Manage salary change requests

04.
Empowering the workforce with course study requests

What You’ll Learn?

  • Leverage Oracle Help Desk functionality to optimise HR and Payroll workflows
  • Explore Redwood extension possibilities in Oracle Help Desk for your business processes
  • Driving operational efficiency and enhancing overall HR and Payroll service experience

Who Should Attend?

  • HR and Payroll Business Partners and Managers
  • HR and Payroll Process Owners
  • Oracle Fusion Cloud HCM Service Leads

Why Attend?

  • Maximise value from your Oracle Fusion Cloud investment
  • Drive efficiency and innovation in HR and Payroll operations
  • Gain actionable insights to shape future HR and Payroll solution

About the Speaker

Nizam brings 20+ years in Oracle Applications, specialising in Fusion Cloud HCM, ERP and Service with deep expertise in Core HR, Finance, Redwood, Visual Builder, and Help Desk. Oracle certified in Fusion Cloud and Redwood Applications, he has led multiple global Oracle Fusion Cloud implementations, delivering innovative HR, Payroll, and Finance solutions.

Nizam Mogal
Director | Oracle Cloud Applications Architect | Oracle ACE Pro