Oracle Cloud
Applications

Benefit from our proven expertise in delivering seamless employee and customer experiences.

We work as your team, committed to achieving your goals.

How
we can assist

01.
Employee Experience

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Optimise your employee support services with modern technology, delivering exceptional personalised experiences to your employees. 

We have extensive experience implementing Oracle HCM and CX Cloud Applications for HR, Payroll, and Finance.

02.
Customer Experience

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Deliver a seamless, personalised experience to your customers seeking information about your products, services, and policies.

By leveraging our expertise in legacy CRM systems for customers and next-gen Oracle Cloud Applications for customer support, we can implement a modern customer experience platform for your organisation.

Our Expertise in
Oracle Cloud Applications

01.
Transitioning to Oracle Redwood

Oracle Redwood is an intuitive, AI-powered user experience designed to streamline workflows and enhance efficiency. Oracle is rolling out Redwood UX across Oracle Cloud Applications.

01.
Transitioning to Oracle Redwood

Oracle Redwood is an intuitive, AI-powered user experience designed to streamline workflows and enhance efficiency. Oracle is rolling out Redwood UX across Oracle Cloud Applications.

02.
Oracle Help Desk

Integrated service request and case management solution enables employees and non-workers to seek information about HR, Payroll, Finance, Facilities, and more.

03.
Oracle Digital Assistant

Empower your workforce and customers with AI-enabled text, chat, and voice interactions to access their information efficiently.

04.
Oracle Intelligent Advisor

A robust business rules engine enables organisations to create interactive, interview-style forms for personalised policy guidance, minimising direct engagement with service teams.

05.
Oracle Fusion Service

A unified platform offers comprehensive service capabilities, facilitating seamless self-service, agent-assisted support, and field service tailored to your organisation.

Our innovative
Oracle Cloud solutions

01.
Employee Requests on HR and Finance Matters

We have developed custom forms and approvals within Oracle Fusion Cloud to cater to various requests, such as employee termination amendments, credit memo requests, and supplier creation.

These tailored solutions enhance employee experience and address specific business requirements.

02.
Employee Relations Case Management

Our comprehensive forms enable effective management of employee relations cases, from formal complaints to investigations and appeals.

This solution provides a structured approach, ensuring fair and consistent handling of employee-related issues.

03.
Personalised Policy Guidance

Through guided interviews created by us, employees are empowered to understand how specific policies apply to their unique circumstances.

For instance, employees can determine their maternity pay entitlement by answering a few questions, eliminating the need to navigate generic policy documents.

04.
Contracts e-Signing in Oracle Cloud Apps

We have developed custom forms and approvals within Oracle Fusion Cloud to cater to various requests, such as employee termination amendments, credit memo requests, and supplier creation.

These tailored solutions enhance employee experience and address specific business requirements.

01.
Employee Requests on HR and Finance Matters

We have developed custom forms and approvals within Oracle Fusion Cloud to cater to various requests, such as employee termination amendments, credit memo requests, and supplier creation.

These tailored solutions enhance employee experience and address specific business requirements.

02.
Employee Relations Case Management

Our comprehensive forms enable effective management of employee relations cases, from formal complaints to investigations and appeals.

This solution provides a structured approach, ensuring fair and consistent handling of employee-related issues.

03.
Personalised Policy Guidance

Through guided interviews created by us, employees are empowered to understand how specific policies apply to their unique circumstances.

For instance, employees can determine their maternity pay entitlement by answering a few questions, eliminating the need to navigate generic policy documents.

Client
testimonials

"I'm impressed with how Nizam from iSmart Apps has laid down a solid foundation for future success through the implementation of Oracle Fusion Help Desk, Oracle Digital Assistant, and Intelligent Advisor. This strategic integration addresses current needs and sets the stage for growth and advancement.

The Fusion Help Desk ensures prompt support, while the Digital Assistant and Intelligent Advisor streamline navigation and offer personalised assistance to our colleagues in the UK."

Adam Davidson

Head of People Services, ITV UK

Our
service offerings

01.
Implementation Services

Our seasoned consultants have led all facets of Oracle Cloud Applications projects, from discovery to rollout.

Leveraging extensive experience in large-scale enterprise application implementation and working directly with top consulting firms: IBM and Oracle, we’re equipped to assist enterprises in their implementation journey, migrating to Oracle HCM and CX Cloud or embarking on new initiatives.

We provide flexible client arrangement models, including onshore-offshore, fully remote or entirely onshore in the UK, to deliver cost-effective premium services.

02.
Managed Services

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We provide comprehensive post-implementation support, ensuring the smooth operation of your Oracle Cloud environment.

Our team efficiently resolves technical issues, tapping into the expertise of our Oracle ACEs who have direct connections to Oracle Product Development and Support teams. We also provide guidance to expand Oracle HCM and CX functionality to new departments, ensuring your business stays innovative.

Furthermore, we assist in effectively implementing new features introduced through quarterly updates, maximising the value and capabilities of Oracle Cloud Applications.

A British Media Enterprise with a Global Presence

Oracle HCM Cloud implementation to elevate Employee Support Services in HR and Payroll.

A British Media Enterprise with a Global Presence.

Oracle HCM Cloud implementation to elevate Employee Support Services in HR and Payroll.

A Prestigious University in the UK

Developed new Redwood apps enhancing Oracle HCM Cloud, boosting HR efficiency.

A Prestigious University in the UK

Developed new Redwood apps enhancing Oracle HCM Cloud, boosting HR efficiency.