Nizam Mogal
Enterprise Applications Architect | Oracle ACE Pro
In the Redwood Help Desk, users can use suggested input predictions for categorising Help Desk requests. This feature elevates the user experience and accuracy when selecting an appropriate category for a Help Desk Request, which is particularly beneficial for organisations with extensive category lists.
The Intelligent Category Suggestions feature is optional, and you must manually enable it following the upgrade of your Fusion environment to the specified version mentioned above.
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