Case Study-Church of England - iSmart Apps UK

A UK-based Social Sector Organisation with a Nationwide Footprint

Enhanced Employee Support Services using Oracle CX Cloud Apps

Services Provided

A social sector organisation operating across more than 40 regions in the UK and employing over 20000 people.

The client initiated a major transformation programme to modernise their HR systems with Oracle Fusion Cloud applications.

Our role was to implement Oracle HR Help Desk to streamline HR and Payroll support for employees.

01.

Email-Centric Employee Support in HR and Payroll

Email was the primary channel for support, leading to communication inefficiencies and potential delays in response times.

02.

Spreadsheets for Employee Relations Case Management

Reliance on spreadsheets and emails for employee relations case management, causing limitations in tracking and managing cases efficiently.

01.

Employee Support Enhancement

Implemented Oracle HR and Payroll Help Desk solution, transitioning away from legacy email-based support and embracing self-service options for accessing information via knowledge base and prompt support through web service requests.

02.

Efficient Case Management System

Streamlined employee relations cases comprehensive case-capturing forms and standardised action plans. Our solution for case capturing and tracking provided real-time insights aiding in faster resolutions.

See also

A British Media Enterprise with a Global Presence

Oracle CX Cloud implementation to elevate Employee Support Services.

A British Media Enterprise with a Global Presence

Oracle CX Cloud implementation to elevate Employee Support Services.

Oracle Cloud Specialist Services

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