Benefit from our proven expertise in delivering seamless employee and customer experiences.
We work as your team, committed to achieving your goals.
Optimise your employee support services with modern technology, delivering exceptional personalised experiences to your employees.
We have extensive experience implementing Oracle CX Cloud solutions for HR, Payroll, Finance, and related matters.
Deliver a seamless, personalised experience to your customers seeking information about your products, services, and policies.
By leveraging our expertise in legacy CRM systems for customers and next-gen solutions for customer support, we can implement a modern customer experience platform for your organisation.
Integrated service request and case management solution enables employees and non-workers to seek information about HR, Payroll, Finance, Facilities, and more.
Empower your workforce and customers with AI-enabled text, chat, and voice interactions to access their information efficiently.
A robust business rules engine enables organisations to create interactive, interview-style forms for personalised policy guidance, minimising direct engagement with service teams.
A unified platform offers comprehensive service capabilities, facilitating seamless self-service, agent-assisted support, and field service tailored to your organisation.
We have developed custom forms and approvals within Fusion Cloud to cater to various requests, such as employee termination amendments, credit memo requests, and supplier creation.
These tailored solutions enhance employee experience and address specific business requirements.
Our comprehensive forms enable effective management of employee relations cases, from formal complaints to investigations and appeals.
This solution provides a structured approach, ensuring fair and consistent handling of employee-related issues.
Through guided interviews created by us, employees are empowered to understand how specific policies apply to their unique circumstances.
For instance, employees can determine their maternity pay entitlement by answering a few questions, eliminating the need to navigate generic policy documents.
Oracle CX Cloud Implementation to optimise Employee Support Services.
Oracle CX Cloud Implementation to optimise Employee Support Services.
Adam Davidson
Head of People Services, ITV UK
Our seasoned consultants have led all facets of Oracle CX Cloud projects, from discovery to rollout.
Leveraging extensive experience in large-scale enterprise application implementation and working directly with top consulting firms: IBM and Oracle, we’re equipped to assist enterprises in their implementation journey, migrating to Oracle CX Cloud or embarking on new initiatives.
We provide flexible client arrangement models, including onshore-offshore, fully remote or entirely onshore in the UK, to deliver cost-effective premium services.
We provide comprehensive post-implementation support, ensuring the smooth operation of your Oracle CX Cloud environment.
Our team efficiently resolves technical issues, tapping into the expertise of our Oracle ACEs who have direct connections to Oracle Product Development and Support teams. We also provide guidance to expand Oracle CX functionality to new departments, ensuring your business stays innovative.
Furthermore, we assist in effectively implementing new features introduced through quarterly updates, maximising the value and capabilities of Oracle CX Cloud.
Allow us to contact you!
2 West Regent Street, Glasgow,
G2 1RW, Scotland, UK
Company Number: SC674943
VAT Number: 366293863
4-59, Big Mosque Street,
Rompicherla,
Chittoor, Andhra Pradesh, India
© 2024 iSmart Apps Limited | All Rights Reserved
© 2024 iSmart Apps Limited | All Rights Reserved
