iSmart Apps

Oracle
CX Cloud Apps

Benefit from our proven expertise in delivering seamless employee and customer experiences.

We work as your team, committed to achieving your goals.

How
we can assist

01.
Employee Experience

illustration-oracle-intelligent-advisor@3x

Optimise your employee support services with modern technology, delivering exceptional personalised experiences to your employees. 

We have extensive experience implementing Oracle CX Cloud solutions for HR, Payroll, Finance, and related matters.

02.
Customer Experience

illustration-oracle-digital-assistant@3x

Deliver a seamless, personalised experience to your customers seeking information about your products, services, and policies.

By leveraging our expertise in legacy CRM systems for customers and next-gen solutions for customer support, we can implement a modern customer experience platform for your organisation.

Our Expertise in
Oracle CX Cloud Apps

01.
Oracle Help Desk

Integrated service request and case management solution enables employees and non-workers to seek information about HR, Payroll, Finance, Facilities, and more.

02.
Oracle Digital Assistant

Empower your workforce and customers with AI-enabled text, chat, and voice interactions to access their information efficiently.

03.
Oracle Intelligent Advisor

A robust business rules engine enables organisations to create interactive, interview-style forms for personalised policy guidance, minimising direct engagement with service teams.

04.
Oracle Fusion Service

A unified platform offers comprehensive service capabilities, facilitating seamless self-service, agent-assisted support, and field service tailored to your organisation.

Our innovative
CX Cloud solutions

01.
Employee Requests on HR and Finance Matters

We have developed custom forms and approvals within Fusion Cloud to cater to various requests, such as employee termination amendments, credit memo requests, and supplier creation.

These tailored solutions enhance employee experience and address specific business requirements.

02.
Employee Relations Case Management

Our comprehensive forms enable effective management of employee relations cases, from formal complaints to investigations and appeals.

This solution provides a structured approach, ensuring fair and consistent handling of employee-related issues.

03.
Personalised Policy Guidance

Through guided interviews created by us, employees are empowered to understand how specific policies apply to their unique circumstances.

For instance, employees can determine their maternity pay entitlement by answering a few questions, eliminating the need to navigate generic policy documents.

A British Media Enterprise with a Global Presence

Oracle CX Cloud Implementation to optimise Employee Support Services.

A British Media Enterprise with a Global Presence.

Oracle CX Cloud Implementation to optimise Employee Support Services.

"I'm impressed with how Nizam from iSmart Apps has laid down a solid foundation for future success through the implementation of Oracle Fusion Help Desk, Oracle Digital Assistant, and Intelligent Advisor. This strategic integration addresses current needs and sets the stage for growth and advancement.

The Fusion Help Desk ensures prompt support, while the Digital Assistant and Intelligent Advisor streamline navigation and offer personalised assistance to our colleagues in the UK."

Adam Davidson

Head of People Services, ITV UK

Our
service offerings

01.
Implementation Services

Our seasoned consultants have led all facets of Oracle CX Cloud projects, from discovery to rollout.

Leveraging extensive experience in large-scale enterprise application implementation and working directly with top consulting firms: IBM and Oracle, we’re equipped to assist enterprises in their implementation journey, migrating to Oracle CX Cloud or embarking on new initiatives.

We provide flexible client arrangement models, including onshore-offshore, fully remote or entirely onshore in the UK, to deliver cost-effective premium services.

02.
Managed Services

Design Solutions

We provide comprehensive post-implementation support, ensuring the smooth operation of your Oracle CX Cloud environment.

Our team efficiently resolves technical issues, tapping into the expertise of our Oracle ACEs who have direct connections to Oracle Product Development and Support teams. We also provide guidance to expand Oracle CX functionality to new departments, ensuring your business stays innovative.

Furthermore, we assist in effectively implementing new features introduced through quarterly updates, maximising the value and capabilities of Oracle CX Cloud.