iSmart Apps

Service Platform


June 2022

Client Industry


A web platform and accompanying apps enable small businesses to efficiently manage their services, including quote and job management, as well as customer queries.

Service Platform

Client Profile

Heat Pump Designer (HPD) is an engineering design firm headquartered in Glasgow, offering specialised heat pump design services across the nation.



The HPD business was relying on emails to provide quotes, resulting in a loss of time and effort dealing with unqualified leads.


Managing customer queries through emails was time-consuming and inefficient for the HPD business.

What we did


Constructed a web platform enabling business users to manage quote and job requests, complete services, and address queries throughout the job lifecycle.


Created a customer web app for requesting quotes and selecting services, with access to support for inquiries.


Our solutions effectively tackled these challenges, enabling HPD to streamline operations, save time, and prioritise valuable leads and exceptional customer service.