Powerful Service Platform | Accelerate Deals, Boost Customer Engagement.

Service Platform

Date

June 2022

Client Industry

Energy

Status

A web platform and accompanying apps enable small businesses to efficiently manage their services, including quote and job management, as well as customer queries.

Service Platform

Client Profile

Heat Pump Designer (HPD) is an engineering design firm headquartered in Glasgow, offering specialised heat pump design services across the nation.

Challenges

01. The HPD business was relying on emails to provide quotes, resulting in a loss of time and effort dealing with unqualified leads.

02. Managing customer queries through emails was time-consuming and inefficient for the HPD business.

What we did

01. Constructed a web platform enabling business users to manage quote and job requests, complete services, and address queries throughout the job lifecycle.

02. Created a customer web app for requesting quotes and selecting services, with access to support for inquiries.

03. Our solutions effectively tackled these challenges, enabling HPD to streamline operations, save time, and prioritise valuable leads and exceptional customer service.

Service Platform

Date

Client Industry

Status

Heat Pump Designer (HPD) is an engineering design firm headquartered in Glasgow, offering specialised heat pump design services across the nation.

01.

The HPD business was relying on emails to provide quotes, resulting in a loss of time and effort dealing with unqualified leads.

02.

Managing customer queries through emails was time-consuming and inefficient for the HPD business.

01.

Constructed a web platform enabling business users to manage quote and job requests, complete services, and address queries throughout the job lifecycle.

02.

Created a customer web app for requesting quotes and selecting services, with access to support for inquiries.

03.

Our solutions effectively tackled these challenges, enabling HPD to streamline operations, save time, and prioritise valuable leads and exceptional customer service.

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