Empowering Help Desk Agents to Personalise and Save Time

Nizam Mogal

Enterprise Applications Architect

Personalise Your Help Desk Requests Listing for More Information

If you’re a Help Desk agent, you can personalise your Help Desk Requests listing by adding additional columns to view more information, saving you time from having to drill down to the page. Easily see details like the name of the queue and the requestor.

How to do it?

Step 1: Click on the Actions menu button and select Manage Columns.

Step 2: Choose the columns you need and click apply.

Outcome: The selected columns are now visible on the Help Desk Request listing.

Wrap Up

By leveraging the automation capabilities of Oracle HR Help Desk Cloud, organisations can streamline their help desk request workflow, improve response times, and enhance the overall employee experience.

Implementing these automation techniques will empower your HR Operations and Services team to deliver superior support and promptly resolve employee enquiries.

For further information or assistance in configuring these automation techniques in your Oracle HR Help Desk Cloud system, contact Nizam Mogal via email at nizam.mogal@ismartapps.io or use our contact us form.

Nizam Mogal
Enterprise Applications Architect

Nizam Mogal
Enterprise Applications
Architect

With 20 years of global experience as an applications architect and consultant, Nizam specialises in enhancing employee, student, and customer experiences while streamlining business operations through Oracle products.

Nizam has a successful track record of implementing Oracle Fusion HR Help Desk, encompassing both the Redwood and Classic versions, for large enterprises with substantial HR departments.

Leveraging his profound expertise in Oracle technology, Nizam brings invaluable insights and experience to ensure a seamless and successful implementation that aligns with your organisation’s unique needs.