Nizam Mogal
Enterprise Applications Architect
Nizam Mogal
Enterprise Applications Architect
If you haven't started yet, here are some of the efficiency-boosting features available for HR Help Desk support agents and leads. Learn how to unlock these features and boost productivity, improve the efficiency of your support organisation.
If you're a Help Desk agent, you can personalise your Redwood Help Desk Requests listing by adding additional columns to view more information, saving you time from having to drill down to the page. Easily see details like the name of the queue and the requestor.
Step 1: Click on the Actions menu button and select Manage Columns.
Help Desk agents and managers can easily group help desk requests based on key information such as request category or assignee to quickly assess the number of requests according to specific criteria and take appropriate action.
For example:
a) A Level 0 support agent can identify requests with no category and routed to a default queue. They can then work on assigning appropriate categories and route them to the respective teams.
Other available Smart Actions on Help Desk Request include:
Utilising these Smart Actions proves more efficient than the traditional method of sifting through a comprehensive record to identify attributes requiring review and updating.
For more information or assistance with unlocking features in Oracle Redwood HR Help Desk, feel free to contact Nizam Mogal, via email at nizam.mogal@ismartapps.io or submit an enquiry using our contact us form.
Keep an eye on our website for additional helpful blog articles like this.
With 20 years of global experience as an applications architect and consultant, Nizam specialises in enhancing employee, student, and customer experiences while streamlining business operations through Oracle products.
Nizam has a successful track record of implementing Oracle Fusion HR Help Desk, encompassing both the Redwood and Classic versions, for large enterprises with substantial HR departments.
Leveraging his profound expertise in Oracle technology, Nizam brings invaluable insights and experience to ensure a seamless and successful implementation that aligns with your organisation’s unique needs.
Nizam Mogal
Enterprise Applications Architect
Nizam Mogal
Enterprise Applications Architect
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