Nizam Mogal
Enterprise Applications Architect
Nizam Mogal
Enterprise Applications Architect | Oracle ACE Pro
Help Desk agents and managers can easily group help desk requests based on key information such as request category or assignee to quickly assess the number of requests according to specific criteria and take appropriate action.
For example:
a) A Level 0 support agent can identify requests with no category and routed to a default queue. They can then work on assigning appropriate categories and route them to the respective teams.
For more information or assistance with unlocking features in Oracle Redwood HR Help Desk, feel free to contact Nizam Mogal, via email at nizam.mogal@ismartapps.io or submit an enquiry using our contact us form.
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With over 20 years of global experience as an applications architect and consultant, Nizam specialises in enhancing employee, student, and customer experiences while streamlining business operations through Oracle products.
Nizam has a successful track record of implementing Oracle Fusion Help Desk, covering both the Redwood and Classic versions, for HR and Finance in global enterprises.
Leveraging his profound expertise in Oracle technology, Nizam brings invaluable insights and experience to ensure a seamless and successful implementation that aligns with your organisation’s unique needs.
Nizam Mogal
Enterprise Applications Architect
Nizam Mogal
Enterprise Applications Architect
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