Structure, track and resolve every case — from formal complaints to legal matters, investigations and appeals.
We implement Oracle Case Management for organisations across HR, Legal, Compliance, Security and Public Sector.
Oracle Case Management is Oracle’s structured case handling solution within Oracle Fusion Cloud.
Every case has a complete audit trail from initiation to resolution, giving your organisation a defensible record.
It provides a unified experience for every type of case, drawing on people and organisation information already held in Fusion Cloud, with no duplicate data entry.
HR and Employee Relations
Legal and Compliance
Security and Risk
Public Sector and Citizen Services
Oracle Case Management configuration, covering case types, categories, tasks and workflows, routing, notifications and access controls, set up around your organisation’s processes and policies.
Every organisation handles cases differently. We add the data your process needs to the screens Oracle delivers, at each stage from first report to final outcome, alongside the standard fields.
We connect Oracle Case Management to the systems your teams already use, such as your help desk, Microsoft 365 and legal tools, so case information and documents are available where your teams work.
Real-time visibility across active cases, including case status, resolution times, volumes and trends, so your teams can keep improving how cases are handled.
We advised on and implemented Oracle Case Management and Oracle Help Desk, establishing a structured model for HR service delivery and case handling.
We advised on and implemented Oracle Case Management and Oracle Help Desk, establishing a structured model for HR service delivery and case handling.
We assess your current case handling, identify gaps and recommend the right approach before implementation begins.
Oracle Case Management implementation, from discovery and configuration through to testing, go-live and post-launch support.
Ongoing support to keep your Oracle Case Management environment current, covering Oracle quarterly updates, continuous improvement and hands-on technical support.
We have implemented Oracle Case Management for global organisations, covering configuration, workflow design and integrations. Our team also brings experience from higher education and the not-for-profit sector.
Oracle Case Management runs on Redwood, Oracle’s modern user experience for Fusion Cloud. We go beyond standard configuration, tailoring Oracle Case screens so the data your process requires sits alongside the standard fields.
Oracle Case Management, Oracle Help Desk and Oracle Fusion Service are core to what we do. We bring global experience across a wide range of complex case and service use cases.
We regularly host live demos and webinars on Oracle Case Management. Join a session to see a case move from first report to resolution, and ask how it fits your process.
Oracle Help Desk manages service requests and queries that need a quick resolution. Oracle Case Management handles formal cases that need a defined lifecycle, multiple parties, audit trails and a defensible record.
Oracle Case Management handles any process that needs a defined lifecycle and a full audit trail. Common uses include employee relations, financial irregularities, legal case management, social services support, citizen and public safety cases, and security and risk.
Yes. A service request raised in Oracle Help Desk or another Help Desk tool can be escalated into a formal case in Oracle Case Management. The two stay linked, giving everyone involved one connected view from first contact to resolution. Cases can also be opened by the people involved, without a Help Desk request.
Yes. Oracle Case Management can be connected to the systems your teams already use, such as Microsoft 365 and legal tools, so case information and documents are available where your teams work. We design and build these connections.
Yes. The screens Oracle delivers can be tailored to capture the data your process needs at each stage of the case lifecycle, alongside the standard fields and functionality. We design and build this for you.
Start with a conversation with our team. We review how you handle cases today, including the tools you use, and where the gaps are, then recommend how Oracle Case Management should work for your process.
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